Shipping policy

1. Shipping Time

  • All orders are fulfilled and then shipped out to anywhere in 1-3 working days on average.

    Worldwide shipping takes 4-12 working days depending on location:

    • United States: 4-9 days
    • Europe: 4-12 days
    • Australia: 4-8 days
    • United Kingdom: 4-9 days
    • Canada: 4-9 days
    • Rest of world: 5-10 days

    All orders come with tracking information once shipped.

2. Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on your location and order size.
  • Any additional customs, duties, or taxes are the responsibility of the customer and are not included in the shipping cost.

3. Shipping Confirmation

  • Once your order is shipped, you will receive a confirmation email with tracking information, so you can monitor your package's journey to your doorstep.
  • If you do not receive your tracking information or have trouble tracking your order, please contact us at [support@thespookyhome.com] for assistance.

4. International Shipping

  • We offer international shipping to select countries. Please note that international orders may be subject to additional customs processing, which can delay delivery. Any customs fees, duties, or taxes are the responsibility of the customer.

5. Delayed or Lost Orders

  • While we do our best to ensure your package arrives on time, delays can occasionally occur due to unforeseen circumstances, such as customs processing or carrier delays.
  • If your order has not arrived within the estimated delivery window, please contact us at help@drpurp.com and we will investigate the issue.

6. Shipping Address

  • Please ensure that your shipping address is complete and accurate at the time of placing your order. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
  • If an incorrect shipping address is provided, and the package is returned to us, you will be responsible for the cost of reshipping the item.

7. Contact Us

If you have any questions about your order or need help with tracking, please don’t hesitate to reach out to us at help@drpurp.com